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15 February 2010

An upgraded Sun Direct STB Software!!

Seems like sun direct is improving with time! On the mahashivaraatri day[12 Feb 2010], I was surprised to see a banner while watching a maa tv program. It said something like "download happening" or an 'update beginning..", and automatically restarted the STB.
It took just over 6 minutes to complete setup, showing statuses like 1, 2, 3,...and "f"[for finishing].
Once it started, it was a pleasant surprise as to how it looked!
Its something like the brand new bright blue hotmail compared to the previous windows 98 like boxy design!
Looks apart, there is a new feature which enables us to edit our favorite channel numbers individually while still watching the channel and sort them by name or by number. This is really handy which was missing in the previous software.
We can also see a small suggestion box at the top right when we type channel numbers, which makes it very easy to use.
One modified feature is that despite showing the help channel at startup, it remembers our previous channel which we were viewing before turning off the stb.
All we have to do is press the recall button after startup.
One thing that they can do well to improve connectivity with the consumers is the communication of any new channels or any info/latest offers through mail. This is very important especially when a new channel is added, when a recharge has been successfull, or a new add-on pack is added to your account.

This can keep us in a much better touch with sun direct. Hope IBM, [who handles the customer management services of sun direct] is listening.

Right now, we have to depend on the internet for latest news on sundirect.

Anyway the improvements are good. Sun direct probably has more business news channels in the basic pack than any other service[ndtv profit, utv bloomberg and ET Now], most number of movie channels in basic pack[utv action, utv movies, world movies and wb], the only service that provides a world class international news channel BBC World News in its basic pack, and the only HD DTH service in India as of 14 feb 2010.


































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