We all know how important it is to have a proper customer care.
But these days, having a fast and well-designed website is even more important!
If you look at the stat of the Indian railway website, it fails to handle the traffic during the evenings and we have to agonizingly wait for lots of time to book the tickets. And for some, this could be very crucial.
When the railway minister hiked the charges, we all hoped that he is being sincere and will improve the state of infrastructure of railways(and website is an important part of its infrastructure). But alas, again the ugly head of politics came into effect and most of the charges were brought down to the previous level. When a website so crucial like railways doesn't work well, all hell breaks loose. Its pathetic to say the least.
Being the taxpayers who pay towards the development of the nation, we expect certain level of service from the most popular forms of transport like railways, which is not to be. Another year goes by and the same thing will repeat again. Someone else comes, makes hay for his/her state in railways and dumps the quality aside. Until a huge reform is done, nothing is going to change. We will keep complaining, we fight a little and after a few days get used to the system....
.. Anil
But these days, having a fast and well-designed website is even more important!
If you look at the stat of the Indian railway website, it fails to handle the traffic during the evenings and we have to agonizingly wait for lots of time to book the tickets. And for some, this could be very crucial.
When the railway minister hiked the charges, we all hoped that he is being sincere and will improve the state of infrastructure of railways(and website is an important part of its infrastructure). But alas, again the ugly head of politics came into effect and most of the charges were brought down to the previous level. When a website so crucial like railways doesn't work well, all hell breaks loose. Its pathetic to say the least.
Being the taxpayers who pay towards the development of the nation, we expect certain level of service from the most popular forms of transport like railways, which is not to be. Another year goes by and the same thing will repeat again. Someone else comes, makes hay for his/her state in railways and dumps the quality aside. Until a huge reform is done, nothing is going to change. We will keep complaining, we fight a little and after a few days get used to the system....
.. Anil
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